Billing and refunds

For an organization-wide Demo, Pathizer does not collect a card or create a recurring payment authorization merely because the Demo begins. At the end of the sixty-day Demo, paid work pauses unless an authorized administrator elects Enterprise through the billing workflow.

Before Enterprise begins, the billing workflow presents the current activity-based estimate, the first charge date, the recurring-payment terms, and the cancellation terms. A saved card, checkout return, or Demo expiry alone is not authorization to charge. Enterprise access begins only after the required affirmative authorization and verified payment lifecycle state.

Enterprise is one organization subscription, billed monthly, on the activities under management across the organization's projects. A project's activities are under management for thirty (30) days after its latest accepted schedule import or published revision; reading a report or rerunning analysis does not extend that period. When an accepted import or revision raises the activities under management, Pathizer charges the prorated difference for the rest of the current billing period at that time, to the payment method on file. When a project's thirty days end without a new accepted import or revision, its activities leave the count and the prorated difference is credited on the next invoice. A change in activities under management changes the charge under the published prices and is not a price change under the Price Changes paragraph. A zero-activity authorized Enterprise organization has a zero subscription charge.

Legacy project-level subscriptions and their accepted checkout disclosures continue under their existing terms unless Pathizer and the customer expressly agree to a migration.

PRICE CHANGES. Pathizer may change its prices. A new price applies to a new subscription from the time it is published. For an existing subscription, Pathizer will email the administrators of the affected organization at least thirty (30) days before the new price takes effect, and the new price applies from the first billing period that begins on or after that date. An administrator who does not accept the new price may cancel before it takes effect, and the organization will not be charged at the new price. Design Partner, promotional, and other separately agreed terms change only as those terms allow.

Pathizer provides digital schedule analysis, software access, generated outputs, and information-based services. Analysis may begin immediately after upload, purchase, run, project activation, subscription activation, or coverage activation.

NEW-CUSTOMER REFUND. An organization that is a new Pathizer customer may cancel its subscription and receive a full refund of the subscription fees it has paid by sending a written request to billing@pathizer.com within thirty (30) days after the organization's first paid subscription charge. The free Demo period is not a paid period and does not start this thirty-day window.

After that thirty-day period, subscription fees are non-refundable. This applies to every subscription charge thereafter, including renewals, upgrades, reactivations, and later subscriptions, and to any organization that has previously been a Pathizer customer. Cancellation stops future charges but does not refund fees already paid, except where applicable law requires otherwise.

Free, demo, trial, and Quick Analysis workflows allow users to evaluate Pathizer before purchase. Beyond the new-customer refund, any refund, credit, or billing exception is at Pathizer's sole discretion except where required by law, and one exception does not create an obligation to provide future exceptions.

Customers should contact billing@pathizer.com with billing concerns before initiating a chargeback. Chargebacks after delivered analysis, activated services, or made-available outputs may result in account restriction, suspension, termination, loss of access to generated outputs, or collection of unpaid amounts where permitted by law.

Abuse of trial, promotional, referral, refund, chargeback, or billing policies may result in denied credits, account restriction, project suspension, or termination.